Shipping & Delivery
From checkout to your doorstep — here’s everything you need to know about shipping, tracking, delays, and getting help if your order needs a little extra love.
Shipping Costs and Times
View our shipping fees and estimated delivery times. Orders are packed within 1–2 days and shipped on business days (Monday to Friday only).
Where does my order come from?
All orders are processed and shipped from our warehouse which is located in Sydney, Australia.
Shipping and order processing times
Here’s how it works: You order, we verify your order, process, and then we ship. All orders are packed and shipped within 1-2 business days (Processing time may be longer during sale periods). Orders placed on weekends will be processed on Monday. Tr
How do I track my order?
Once your orders have been processed and shipped you will automatically receive a notification sent to the email provided with your order. The notification that will be sent to your email will contain your order number and a tracking link for your or
Customs & Duties
We ship internationally from Sydney, Australia! Unless the shipping option at checkout specifically states "duties paid," our orders are shipped duties unpaid. This is stipulated during checkout. This means you may be required to pay customs duties,
Which countries do you ship to?
We are pleased to provide worldwide shipping. You can view estimated shipping times and costs here.
I am having an issue with my shipping
If you are having an issue with your shipping we have a number of helpful articles below. How do I track my order?My order says delivered but I don't have itMy order hasn't moved or is delayed?I haven't received my order confirmation?Why does my orde
Can I recycle my packaging?
Our mailer boxes and blister boxes are fully recyclable.Our blisters themselves cannot be recycled on their own through general recycling due to their size. If you're not able to return used blister cases and contact lenses through the Terracycle pro
Do you have any physical stores?
Not right now — we’re fully online! But who knows what the future holds.